Refund and Returns Policy
Last updated: June 2024
1. Introduction
Thank you for shopping at jelaro. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased through https://www.jelaro.store.
2. Return Eligibility
2.1 Timeframe for Returns
You may return most items within 30 days of delivery. The item must be unused, in its original packaging, and in the same condition as when you received it.
2.2 Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
3. Return Process
3.1 Initiating a Return
To start a return, please contact our customer service team at [email protected] or +1 (303) 205-0064. You will need to provide your order number and the reason for the return.
3.2 Shipping Returns
You are responsible for the cost of return shipping unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
4. Refunds
4.1 Processing Time
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will automatically be applied to your original payment method.
4.2 Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check your bank account again and contact your credit card company. If you have done this and still have not received your refund, please contact us at [email protected].
5. Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected].
6. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (303) 205-0064
- Address: 8594 West Birch Court, Denver, Colorado 80231, United States
- Website: https://www.jelaro.store
7. Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of https://www.jelaro.store after any changes constitutes your acceptance of the revised policy.